Package Policies

Single sessions must be paid for individually until a package is purchased if applicable. Up to three individual session payments may be added to credit towards a package. 

Packages cannot be shared between two different patient accounts. 

Cancellation Policies

I understand purchased packages are non refundable under any circumstance and cannot be used toward any other service. I understand in the event I am unable to use the sessions left in my package, I am responsible for gifting them to someone else or using my credit towards other services or products. I understand that Delaware Hyperbarics has a 24-hour cancellation policy. If I need to cancel my appointment under the 24-hour period I am required to call 302-313-5555 or text 302-245-9713.

Missed appointments or appointments canceled less than 24 hours before a session will be charged $50. Please understand that time was reserved for you and it is extremely difficult to fill a time slot with little notice. Repeated cancellations or no-shows may require prepayment before booking.

Coming late to a session may result in a shortened session time. This happens when we cannot accommodate a patient coming late to a session without prior notice. In the event of a shortened session time, we will still charge for the full session.

Should anything happen during a session, such as trouble clearing one’s ears in the hyperbaric chamber, and result in a premature end to a session, the patient will not be charged for that session. 

Card on File Policy

I authorize Delaware Hyperbarics to use this card in the event of late cancellations or missed appointments. I understand payment is required at the time of service. If a balance accrues and no payment is received, we reserve the right to seek payment by any means, including using the credit/debit information we have on file. If the client’s balance remains unpaid, we reserve the right to suspend services until the balance is paid in part or in full.

Notification Policy

You will be notified before your card is charged. If you would like to use another financial source at the point of notification, it is your responsibility to furnish us with that information.

Clients Under 18 Years of Age

Clients under 18 must have a legal guardian sign off on their treatment. Children under the age of 14 are required to have an adult caregiver accompany them for their dive. (Supplemental oxygen must be purchased for any accompanying adult, and each adult must complete the same medical evaluation forms before they dive with the patient).